Frequently asked questions
What is bmby?
bmby is a collection of guided journals created to help you slow down, reflect, and reconnect with yourself through thoughtful prompts and intentional writing.
How do I choose the right journal?
Each journal is designed around a different emotion, experience, or stage of life. You can explore the collection descriptions to find the one that feels most aligned with your current journey.
Are the journals suitable as gifts?
Yes. bmby journals are designed to be meaningful, thoughtful gifts for loved ones, special occasions, or personal milestones.
What is included inside the journals?
Each journal includes guided prompts, reflection pages, and open writing spaces created to encourage mindfulness, self-discovery, and emotional clarity.
Are the journals dated?
No. All journals are undated, so you can begin at any time and move through them at your own pace.
How long does shipping take?
Domestic Australian shipping usually takes between 2–8 business days depending on the selected shipping option and your location.
Do you offer international shipping?
Currently, shipping availability depends on the destination country. Shipping options will appear at checkout if available for your region.
Can I add gift wrapping?
Yes. Selected products include an optional premium gift box add-on that can be chosen directly on the product page.
What payment methods do you accept?
We accept major credit cards along with secure payment options available through Shopify checkout.
Can I return or exchange my order?
If your item arrives damaged or incorrect, please contact us and we’ll help resolve the issue as quickly as possible.
How can I contact bmby?
You can reach us anytime through the Connect With Us page or by emailing hello@bmby.au.
Are the journals beginner friendly?
Absolutely. The journals are created for anyone — whether you journal daily or are starting for the very first time.
